As a leader in gifts, Rustan's Department Store is delighted to offer our much-loved gift wrapping service for online customers, at certain times of year.
Gift giving is meaningful and special, but it doesn't need to be stressful. Avoid the traffic and the rush by browsing our collections online and choosing your gifts with a click! Learn more about Rustan's online gift wrapping service here.
How It Works
Rustan's offers a curated gift-wrapping service for orders placed on this site.
You can select the gift option by choosing Mark as Gift in your Shopping Bag page. Select either Gift Bag or Blue Gift Wrap as your packaging choice.
If you select gift-wrapping options for any products, it may require additional 1-2 days for processing and wrapping before it is dispatched.
Options and Prices
We offer gift wrapping for online orders with the following prices:
- Gift Wrap - P50 per item
Features Rustan’s signature blue wrapping paper and single-bow gold ribbon
Rustan’s Paper Gift Bag - Free
Rustan’s gift bags come in six (6) sizes and an appropriate size can be included (flat-packed) with your purchase.
- Items will not be individually packed in order to preserve the gift bag’s shape.
- Only one gift bag per order will be provided to customers who will opt for the Rustan's paper gift bag, size depending on the item/s.
- A blank Rustan's cream Gift Card with envelope must be requested by the customer and will only provide equivalent to the number of items.
- Rustans.com also offers a handwritten message for your gift. To use this, you must type clearly the message desired for each item in your order, in order notes field upon Check Out.
- If the item/s has/have already been gift-wrapped, customers may request for one Rustan's paper gift bag. You may be alloted additional gift bag if your items do not fit in the one provided.
- Rustans.com will allow last-minute requests for gift bags if your package has not been sealed and assigned a tracking number. Customers may contact our Customer Service team for this request.
- Gift Wrap - P50 per item
- Customers who wish to send gift-wrapped items directly to recipients, must place a separate order for each shipping address.
Eligible Products and Limitations
Due to the nature and size of some products, gift wrapping is unfortunately not available for all products. The following items are not be eligible for gift wrapping:
- items that are over 40cm in size;
- unusual shaped or heavy items such as baby baths; strollers; beds; outdoor or play equipment; sporting goods; swimming equipment; ride-ons and large toys; dollhouses; balls; bicycles; kitchen appliances; dinnerware; glassware; luggage; and other items that are unusual in shape.
- If an item is eligible for gift wrap or gift bag options, the option will show on the Product Page after it has completely loaded on your screen.
- Gift-wrapped items are currently valid for shipping within the Philippines only.
- No changes can be made to the gift option or message card once the order is placed as this will delay your dispatch.
Terms and Conditions
In-store Rustan's gift wrapping options and offers are separate to those shown on this page.
At any time and without prior notice, Rustan's may amend these Terms and Conditions or terminate the Service and all participants shall be bound by such amendments or termination.
By using the service, customers agree that:
- Rustan's reserves the right to disqualify any party that does not meet the Terms and Conditions for using the Service. These include, but are not limited to, parties who submit orders with incomplete or incorrect information;
- Rustan's shall not be responsible for, and no claim relating to any losses (including special, indirect, and consequential losses) shall be asserted against rustans.com, its parent company, affiliates, directors, officers, employees or agents in relation to, any and all losses, damages, rights, claims and actions of any kind resulting from the Service and the customer’s acceptance of the gift wrapping service, including without limitation, death, and property damage;
- Customers are fully responsible for any material which they compose for the gift card. They guarantee that any messages posted to be sent to a third party by rustans.com on your behalf will not contain any obscene, vulgar, rude, racist, threatening, or defamatory language which may cause any distress to any person or be unlawful.
- Rustan's accepts no liability for any gift messages which do not comply with this condition. We reserve the right to remove the service at any time and to refuse to send or display messages entirely at our own discretion without prior notice or liability to you.
These Terms and Conditions shall be governed by the laws of the Republic of the Philippines.
For further information or questions, contact us.